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Management Skills for Administrative Professionals

  • 14 PDU (Leadership)
    PDU対象コース

コース基本情報

コースタイトル Management Skills for Administrative Professionals
コースコード AMC0083V  
コース種別 集合研修 形式 講義+演習
期間 2日間 時間 9:00~17:00 価格(税抜) 135,000円(税抜)
主催 トレノケート
コース日程が決定次第、ご案内いたします。
詳しくはお問い合わせください。

ワンポイント

This course is delivered in English.

対象者情報

対象者
・Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.
前提条件
□TOEIC Score: more than 650 points

学習内容の詳細

コース概要
Enhance your performance with management and leadership capabilities.

Your immediate takeaway
• Effectively manage changing responsibilities
• Communicate and negotiate with confidence
• Apply management and leadership skills to achieve continuous improvement

The support you provide as an administrative professional is vital to your
organization’s ability to achieve its goals and objectives. Today, most senior
managers expect you to have leadership and management skills in order to set
your own administrative priorities. In addition, you must have skills to manage
all contacts, create, store and retrieve documents, plus a broad variety of
other administrative skills. To do all of this successfully, you need to have
strategic insight and be able to innovate better processes. At the same time,
you must be tactical, process-oriented, and driven toward continuous improvement.
This comprehensive seminar gives you a wide range of skills to help you handle
any work challenge with greater confidence and effectiveness. Leave with an
action plan of best practices to apply immediately on the job.
学習目標
● Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
● Meet dynamic work expectations by expanding your proactive capabilities
● Clearly and confidently communicate and negotiate to manage conflicts and achieve results
● Apply emotional intelligence and effective listening practices to your job
● Use strategic diplomacy to handle office politics, difficult people and demanding situations
学習内容
1. Manage Change
  - Use Personal Change Management to Work More Effectively with and Through Others
  - Bring About Change Even When Faced with Resistance
  - Apply a Systematic Approach to Plan and Engage Others in the Change Process
2. Manage Roles, Responsibilities and Team Work
  - Manage Roles, Responsibilities and Authority to Meet Goals
  - Identify and Support Differing Work Style Preferences Using New Skills and Best Practices
  - Recognize and Proactively Use Critical Thinking to Support Achievement of Team-Based Goals
3. Manage Time and Priorities
  - Establish a Systematic and Efficient Approach to Work Using Prioritization and Time Management Strategies
  - Identify Strategic Uses of Technology to Manage Information and Better Utilize Time
  - Evaluate Current Roles and Responsibilities to Identify Activities That Can Be Delegated
4. Manage Relationships and Communication
  - Use Emotional Intelligence and Effective Listening Practices to Prepare to Be an Effective Colleague, Partner and Leader
  - Apply Assertive Communication Using Verbal and Nonverbal Behaviors
  - Exhibit Confidence and Influence Using Tested Presentation Models
5. Managing Negotiations and Conflicts
  - Define the Sources of Conflict in the Workplace
  - Employ Strategic Diplomacy to Handle Office Politics, Difficult People and Demanding Situations
  - Negotiate to Empower Self and Others to Achieve Goals
6. Action Plan
  - Review a Comprehensive List of New Management Skills and Strategies Learned and Practiced Throughout the Program
  - Reflect on Best Practices That Will Be Applied in the Near or Long Term

ご注意・ご連絡事項

We may jointly use personal information with our subsidiary Quintegral Ltd. for the purpose of providing our training services and events.
・Lunch will be arranged at the venue.
· Please inform us prior to 3 business days of the first day of the course in case you need to change the training schedule.