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コース概要
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Discover how to communicate clearly and in the most positive and effective way possible with all generations in the workplace. Through exercises, role plays and case studies, attendees will learn and practice specific skills to identify generational differences, break through stereotypes, foster respect and create a more productive work environment.
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学習目標
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● Flex your communication style to meet the challenges of generational differences
● Recognize how values, work style, cultural influences and career expectations influence communications
● Reduce interpersonal conflict and ensure more successful teamwork
● Move beyond generational stereotypes and create successful knowledge transfers
● Learn how people from different generations define respect
● Address your audience more effectively by customizing messages and selecting the appropriate communication method
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学習内容
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1. Introductions to the Generations
- Identify the Differences between the Generations in the Workforce
- Recognize the Business Implications and Challenges Associated with a Multigenerational Workforce
- Consider the Importance of Respect and Understanding in Relation to Effective Multigenerational Communication
2. Multigenerational Communication Challenges
- Recognize Generational Communication Challenges and opportunities
- Identify Options to Meet Various Communication Needs
3. Solutions to Multigenerational Communication Challenges
- Recognize Generational Truths vs Myths
- Use Knowledge Transfer Solutions to Foster a Skilled Multigenerational Workforce
- Recognize Challenges Associated with Conflict
4. Planning for the Future
- Identify Ways to Entice, Develop, and Retain Talent
- Appreciate the Various Ways to Recognize Members of the Different Generations
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