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コース概要
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Without strong and effective relationships in business, today’s fast-paced, team-based and global work environments can’t function with peak efficiency. Maximum results will not be achieved. Emotional Intelligence (EI) competencies are at the heart of effective workplace relationships and productivity. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting and innovative organizations.
This emotional intelligence seminar emphasizes the practical application of EI concepts rather than just focusing on theory. Through your active participation, you will learn and practice the EI skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging healthy conflict and collaboration, and exhibiting resilience and optimism.
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学習内容
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1. Expanding Emotionally Intelligent Personal Awareness
- Identify and Name Emotions and Their Levels of Intensity
- Analyze Emotions from Their Cognitive and Physiological Manifestations
- Recognize Emotional Igniters and Apply Emotionally Intelligent Regulation Strategies
2. Engaging Emotional Intelligent Relationships and Personal Impact
- Identify the Impact Our Emotional Intelligence Has on Connecting with Others
- Apply Emotionally Intelligent Communication Skills to Relationship Building and Maintenance
- Practice Listening Skills That Build and Maintain Empathy
3. Demonstrating Emotionally Intelligent Stress Management and Resilience
- Recognize Stress as a Complex Set of Emotional and Physical Responses That Can Have Positive and/or Limiting Results
- Practice Proactive Stress Management Techniques to Stay Emotionally Well Balanced
- Define Resilience and How It Impacts Effectiveness at Work
4. Healthy Conflict and Collaboration Through Emotional Intelligence
- Recognize the Central Role of Relationship Development and Maintenance in Achieving Healthy Conflict
- Identify Emotionally Intelligent Strategies to Maintain Healthy Conflict
- Demonstrate a Collaborative Attitude at Work Through Application of Emotional Intelligence
5. Bringing It All Together
- Synthesize Emotionally Intelligent Competencies to Address Complex EI Challenges and Opportunities
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